Frequently Asked Questions

It's pretty easy...Just click on the Place Your Order link above and read and complete our Order Form. If you have any trouble just give us a call and we will walk you through it!

We want to work with the largest photo files that you have, (often professional photographers will refer to this as “For Print” photos) but we require a minimum of 500kb file sizes. Also, photos should be taken horizontally with the camera held level at 4-5 feet (chest level) above the floor, with a nice mix of floor and ceiling in the shot. We strongly recommend using only a limited amount of wide-angle lens for the rooms to be staged and we recommend against portrait (vertically oriented) photos as well.

Don’t worry, if we have any troubles with a photo or see that a photo is just not up to the standards necessary to produce a quality virtual staging product, we will call you to discuss alternatives.

Our turn around time can vary a bit based on our backlog at the time of your placed order, but once we have received a completed order along with your photos, we average about 2 business days. Keep in mind that our virtual staging service is focused on providing our clients with a quality product and we will not rush projects as we feel every order that comes in is of utmost importance and will be completed accordingly.

Your virtual ‘staged’ photos will be sent to you at the same resolution as the base photos you provided us and will be in a .jpeg format, which is the same file format as on your digital camera. The photos are to be used only to market the specific property you identify on the order form and it is up to you to determine if the outlets where you want to post the virtual staging pictures will permit the use of virtually staged photos.

You can use the photos to market the subject property for as long as it takes to sell or lease the property.

Absolutely, you may print your own at home, at the office or at your local office supply, print or copy shop. If you want to print enlargements, please remember that for best results you must provide us the highest quality photos available.  Lesser quality photos will result in pixelated and poor quality images no matter how good our work is.

We do not and will not alter or edit the underlying photos of the property! We do not change wall colors, add carpet, do repairs, touch ups or hide damage, sorry no exceptions to this as we stick to this hard and fast rule! What potential buyers see when they go visit the property is exactly what they saw in the virtual photos just without furnishings and décor of course.

Certainly! You will know the property best and we are more than happy to work with your suggestions. We frequently call our clients upon receipt of an order along with photos to make sure we have identified the appropriate rooms to virtually stage. If you see any specific furnishings and décor in our Gallery that you wish for us to use, feel free to add those in the comment section of the order form. The more information about the rooms to be virtually staged, the better and faster we can meet your marketing needs for the home!

Remember, we do not make any changes to the underlying property or photo! We primarily work with photos of vacant homes and a plant or one or two pieces of décor in the photo is probably okay. We can sometimes work with partially furnished properties as well but this will be assessed on a case by case basis. Keep in mind, we want to deliver a quality virtual staging product and suggest that you contact us with any related concerns.